A 99.9% Server Uptime
We’ve built our cloud hosting platform using dependable hardware components and heavily modified software. Our admins have installed a modified version of Security–Enhanced Linux on all our physical servers in order to guarantee optimal security and dependability. We have added a number of DoS prevention devices in addition to powerful firewall software to make sure our network is impenetrable and secure.
All our cloud hosting packages packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our guarantee remains unchanged.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on first–class hardware components supplied by Juniper. Additionally, on every router, we have set up a firewall with a sophisticated set of rules to successfully sift out all questionable requests.
Hence, in each of our data center facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe and in our data center in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting packages in each datacenter.
A 30–Day Money–Back Guarantee
While we have done our best to minimize all potential risks with our cloud hosting packages and despite the fact that we provide first–rate client support, there are instances when the client simply isn’t satisfied with what we are offering. Or he wants to migrate to a more robust hosting solution, such as a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely happy, you will receive a full refund.
24/7 Technical Support
If you operate a hosting company, your technical support engineers are of principal importance. For this reason, we’ve diligently gathered a very professional team of support engineers, each with lots of years of practice behind his back. With their help, our company offers 24x7 support with each of our hosting services.
And not just that, our company offers a 1–hour response time guarantee. All tech support tickets are replied to in under sixty minutes and our average response time is just 20 minutes!