Client Support Channels
A 60–Minute Response Time Guarantee
Every help request you submit to us will be responded to within maximum 1 hour. If your ticket or e–mail requires further assistance from a sysadmin, we will without delay forward it and leave a comment to notify you that your case is being examined. If you take advantage of the Optional Managed Services package, all of the server management tasks included there will be carried out at a time that is convenient for you.
A First–Class Client Care Service
- We’ll be online for you 24–7–365 to respond to any enquiries that you may have regarding our Site Control Panel or any of the applications that we have preinstalled for you on the dedicated server. In case you also need assistance tackling server administration procedures, you can examine our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates every week, server monitoring and rebooting services, as well as problem troubleshooting and installation procedures.
A User–Friendly Help Section
Our Site Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledge base that will walk you step by step on all the operations that you can perform. Most help articles also video versions that show all the actions that you can carry out in a highly illustrative manner. You can find the instructional articles and the video tutorials in the upper right corner of each Site Control Panel section.