Help and Support Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Guarantee

  • Our team of qualified professionals will try their best to respond to your assistance enquiries in approximately 1 hour. If, however, the problem you have encountered requires the assistance of our Admin =Team,= we will forward the ticket to the technician in charge and will write a reply to notify you.

  • Top quality support service
  • Top–quality Customer Help Service

  • We deliver 24/7/365 tech assistance by using a ultra–fast ticketing program built into your Control Panel. You can easily email us all the time about any of the software packages that come installed in advance on the virtual server, this includes the chosen Linux distribution, the server admin panel and our custom created Site Control Panel.

  • Intuitive help center
  • A Descriptive Help Section

  • An exhaustive and constantly updated collection of articles is incorporated into our in–house built Site Control Panel. It provides quick tips about how to perform all of the key website control duties. The Help zone offers detailed how–to content articles and step by step video tutorials. You can gain access to the Help area by pressing the Help or Video buttons in the right part of each Control Panel section.